Before you write, please note
Best Online Casino UK is an independent review website. We do not operate a casino, hold customer accounts, or process gambling deposits and withdrawals. That means we cannot help with the following:
- Deposits, withdrawals, or account balances at any casino — please contact that operator’s support team directly.
- Identity verification (KYC) or bonus claims at any casino — again, this must go through the operator.
- Login problems, forgotten passwords, or locked accounts at a casino — the operator’s help centre is the right place.
- Recovery of lost funds, complaints against operators (except to point you to the correct route), or legal advice.
If you need to complain about a specific operator, we can point you to the right dispute-resolution body — see the section on complaints below.
How to reach us
Email is the fastest way to reach a human on our team. Please use the address that matches your enquiry:
- General questions and reader feedback: [email protected]
- Editorial, factual corrections, and review requests: [email protected]
- Privacy, data protection, and GDPR requests: [email protected]
- Complaints about our content or how we have treated a reader: [email protected]
- Partnership, affiliate, and media enquiries: [email protected]
Contact form
You can also use the contact form on this page. The form collects a small set of details so we can respond properly:
- Your name (or a nickname — we do not require your legal name).
- A reply email address.
- A subject line so we can route the message to the right editor.
- Your message.
By submitting the form you are asking us to reply to you by email. Nothing more is done with your details — please see our Privacy Policy for the full explanation.
Phone
For enquiries that genuinely need a voice conversation — usually media requests or partnerships — you can leave a message on +44 20 3695 8842. The line is a voicemail service monitored during our editorial hours (Monday–Friday, 09:00–18:00 GMT). Please leave a brief message with your name and a callback number or email. For everything else, email is quicker.
Social media
We share updates on our channels and read every message and comment there, although formal enquiries and anything containing personal data should still go through [email protected]. Social platforms are not a secure channel for private information.
Response times
We aim to reply within the following windows:
- Contact form and general email: within 1–2 business days.
- Editorial and correction requests: within 2 business days.
- Privacy and data-protection requests: acknowledged within 3 business days and completed within the timescales required by UK GDPR (usually within one month).
- Voicemail: returned within 2 business days.
All response times are measured against our editorial hours: Monday–Friday, 09:00–18:00 GMT. Messages received outside those hours are read on the next working day.
Editorial corrections
If you spot a factual error in one of our reviews or guides — an outdated bonus figure, a wrongly listed payment method, a changed licence, or anything else — please email [email protected] with the URL of the page and the correction you are proposing. We take corrections seriously. Where a change is warranted we will update the page and, for material corrections, add a short note explaining what was changed and when.
Complaints about our content
If you are unhappy with something we have published or with how we have handled a previous message, please write to [email protected]. Include the URL, a description of the issue, and any correspondence you have already had with us. Complaints are acknowledged within 3 business days and given a written response within 15 business days.
If you would like to complain about an online casino itself — for example a delayed withdrawal or a rejected bonus — you should first raise the complaint with the operator’s own support and complaints teams. If you cannot resolve it with the operator, escalate to the relevant licensing authority (for example the UK Gambling Commission, the Malta Gaming Authority, the Gibraltar Regulatory Authority, or Curaçao’s licensing body) or to an approved Alternative Dispute Resolution (ADR) provider listed on the operator’s site.
Partnerships, affiliates, and media
Operators, providers, and agencies interested in a commercial relationship or an editorial conversation can write to [email protected]. Please note our commercial policy: no partnership can influence a rating on our site, and any content that carries a commercial arrangement is labelled as such. Requests to remove negative reviews in exchange for commercial terms are not entertained.
Data protection
For any request relating to the personal data we hold about you — access, correction, deletion, restriction, portability, or an objection to processing — please write to [email protected]. Our Privacy Policy explains what data we collect, why, and your full rights under UK GDPR.
Responsible gambling
If you are contacting us because gambling is affecting your life or someone close to you, please reach out to a specialist support organisation as well as, or instead of, us. Free, confidential help is available from GamCare (gamcare.org.uk), BeGambleAware (begambleaware.org), Gambling Therapy (gamblingtherapy.org), Gamblers Anonymous (gamblersanonymous.org), and the UK self-exclusion scheme GAMSTOP (gamstop.co.uk). Our Responsible Gambling page collects these resources in one place.